View Problems
To view all problems within your organisation go here: https://toccata-app.com/org/megacorp/problem/
Create Problem
To create a new problem within your organisation go here: https://toccata-app.com/org/megacorp/problem/create/
Fill out name and problem statement, then click ‘Submit’.
View Problem Details
To view the details for a given problem, go to the problem list view: https://toccata-app.com/org/megacorp/problem/
and click on the problem you wish to see the details for, this will take you to the ‘Problem Detail View’.
From here you can perform various actions related to this problem:
Update Problem
On the problem detail view, click the ‘Update Problem’ button. You will be taken to a form which is populated with the latest information for this problem. Change this information as necessary and click ‘Submit’.
Add New Option
A problem can have many potential options that solve this problem. To create a new option and for a given problem, go to the problem detail view and click the ‘Add New Option’ button. This will take you to the ‘Option Create Form’, fill out this form and click ‘Submit’. This action will automatically relate the problem and newly created option.
Add Existing Option
To add an existing option to a problem, go to the problem detail view and click the ‘Add Existing Option’ button. Here you will be given a choice of all options in your organisation which have not already been related to this problem. Select the appropriate option and click ‘Submit’.
Choose Option
When you have made a decision about which option best solves the problem at hand, go to the problem detail view, click ‘Choose Option’ and you will be given a choice of all the options for this problem which have not already been chosen. You will also be asked to provide a justification for why this option solves your problem. When the form is filled out click ‘Submit’.
It is actually possible that a combination of options is required to solve a single problem. Therefore you are permitted to choose more than 1 option for any given problem.
View Problem History
You can view all the historic versions for a problem by clicking the ‘View History’ button on the problem detail page. From here you can click on historic versions of this problem.